Returns and Exchanges
Need to return or exchange something? No worries – we’ll handle everything quickly and fairly.
Our goal is to make sure you are completely satisfied with your purchase. If the product doesn’t suit you or you need a different option, we offer a simple way to return or exchange it.
How to do it – step by step:
- Download and fill out our simple form – you can complete it electronically or print it and fill it out by hand.
Download PDF form - Attach the invoice or other proof of purchase.
- Specify the reason for return or requested exchange (e.g. different size, color, etc.).
- Pack the item – it must be undamaged and in its original packaging, securely packed for transport.
- Send the package to our address:
BESTANGLER s.r.o.
Na Pobrezi 67
280 02 Kolin
Czech Republic
Email: shop@bestangler.com
Phone: +420 725 723 721
Send the package via a courier of your choice or bring it in person. (Cash-on-delivery is not accepted.)
Return and Exchange Conditions:
- Returns are possible within 14 days of receiving the goods – according to consumer protection law.
- Exchanges for other items are accepted up to 30 days – provided the goods are unused and in original packaging.
- Returned goods must show no signs of use or damage.
- After receiving the goods, we’ll refund your money or send the agreed alternative.
Returning or exchanging with us is not a hassle – we’re here for you.
Have a question or unsure about the process? Write or call us – we’ll be happy to help.