Returns and Exchanges

Do you need to return or exchange something? Don't worry – we handle everything quickly and fairly.

Our goal is for you to be completely satisfied with your purchase. If a product doesn't suit you, you can return it within 14 days. If you need a different variant, we will exchange it for you up to 30 days.

Quality luresReleasing a bass

Returning goods within 14 days

As a consumer, you can withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. You just need to send us the withdrawal within this period.

  1. Let us know – the easiest way is by email to [email protected] (please include your order number and what you are returning). You can also fill out our form (tick "return goods") and send it by email or enclose it with your parcel. We will confirm receipt immediately.
    Download PDF form
  2. Enclose the invoice or other proof of purchase.
  3. Pack the goods so they are not damaged during transit. Return them unused, complete, and in their original, intact packaging.
  4. Send the parcel within 14 days of withdrawal to our address:

BESTANGLER s.r.o.
Na Pobřeží 67
280 02 Kolín
Česká republika

Email: [email protected]
Tel: +420 725 723 721

Send the parcel using a courier of your choice or you can drop it off in person. You are responsible for the return shipping costs. (We do not accept cash on delivery.) When shipping from outside the EU, please mark the parcel as returned goods and include the original order number – otherwise, customs duties may apply, which we would have to recharge to you.

Refunds

We will refund your money within 14 days of withdrawal, once we have received the goods back (or you provide proof of posting), using the same payment method you used. We refund the price of the goods including the outward delivery costs equivalent to the cheapest delivery method we offer.

Condition of returned goods

Please return goods in the condition you received them. You can, of course, inspect and hold a rod or reel to try it. However, please do not open lures, hooks, rigs, lines, and other small items in clear or sealed packaging – once opened, we can no longer sell them as new, and compensation for diminished value may equal the full price. The same applies to goods showing signs of use or with missing parts. We will always inform you in advance of any such deduction.

You cannot return goods customized to your requirements (e.g., custom rod modifications). Businesses (purchasing with a VAT/Company ID) do not have a statutory right to 14-day returns – we handle their returns on an individual basis.

Exchanging goods within 30 days

Above and beyond statutory rights, we allow you to exchange goods for a different variant (size, colour, model) up to 30 days from receipt, provided they are unused, complete, and in their original packaging.

  1. Email us at [email protected] stating what you want to exchange and for what, or use the same form and tick "exchange goods".
  2. Send the goods to the address above (you pay the postage).
  3. Upon receipt, we will send you the new variant; you will pay any price difference, or we will refund it to you.

Returns or exchanges are no hassle with us – we are here for you.

Detailed rules can be found in Article 5 of our Terms and Conditions.

Have a question or aren't sure what to do? Write or call us – we will be happy to help.