Product Complaints

No-stress complaints – even though you almost never need them.

We trust our products 100 percent – not only because we test them personally, but also thanks to feedback from hundreds of satisfied customers. We rarely deal with complaints. But if something still isn’t right, don’t worry – we’ll solve it quickly, simply, and with respect.

Quality luresBass release

How to resolve a complaint smoothly and easily:

  1. Download and fill out our simple form – you can complete it electronically or print it and fill it out by hand.
    Download PDF form
  2. Attach the invoice or another proof of purchase.
  3. Pack the complete product including the original packaging safely so it doesn’t get damaged during transport.
  4. Send the goods to our address:

BESTANGLER s.r.o.
Na Pobrezi 67
280 02 Kolin
Czech Republic

Email: shop@bestangler.com
Phone: +420 725 723 721

Send the package via a courier of your choice or bring it in person. (We do not accept cash-on-delivery packages.)

What happens next?

Once we receive the package, we’ll contact you – and immediately begin processing the complaint. It usually takes just a few days; most complaints are resolved much faster than the legal 30-day limit. If the complaint is accepted by the manufacturer or importer, we’ll send you a repaired item, a new one, or refund your money.

A complaint is not a complication – it’s a chance to show you that we care.

Want to return or exchange goods? You’ll find all the details on the Returns and Exchanges page.

Have a question or not sure about the process? Write or call us – we’ll be happy to help.