Product Complaints
No-stress complaints – even though you almost never need them.
We trust our products 100 percent – not only because we test them personally, but also thanks to feedback from hundreds of satisfied customers. We rarely deal with complaints. But if something still isn’t right, don’t worry – we’ll solve it quickly, simply, and with respect.
How to resolve a complaint smoothly and easily:
- Download and fill out our simple form – you can complete it electronically or print it and fill it out by hand.
Download PDF form - Attach the invoice or another proof of purchase.
- Pack the complete product including the original packaging safely so it doesn’t get damaged during transport.
- Send the goods to our address:
BESTANGLER s.r.o.
Na Pobrezi 67
280 02 Kolin
Czech Republic
Email: shop@bestangler.com
Phone: +420 725 723 721
Send the package via a courier of your choice or bring it in person. (We do not accept cash-on-delivery packages.)
What happens next?
Once we receive the package, we’ll contact you – and immediately begin processing the complaint. It usually takes just a few days; most complaints are resolved much faster than the legal 30-day limit. If the complaint is accepted by the manufacturer or importer, we’ll send you a repaired item, a new one, or refund your money.
A complaint is not a complication – it’s a chance to show you that we care.
Want to return or exchange goods? You’ll find all the details on the Returns and Exchanges page.
Have a question or not sure about the process? Write or call us – we’ll be happy to help.